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101.
Measuring Customer Satisfaction : A Guide to Managing Quality Service Gerson, Richard F. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1993
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

102.
Strategic Resumes : Writing for Results Mahoney, Marci by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1993
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

103.
Handling Difficult Employees Brounstein, Marty by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1993
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

104.
Building a Total Quality Culture Batten, Joe D. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1992
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

105.
Writing Business Proposals and Reports : Key Strategies for Success Brock, Susan L. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1992
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

106.
Starting Your New Business : A Guide for Entrepreneurs Martin, Charles L. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1992
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

107.
Thinking on Your Feet : Tools to Communicate Clearly and Convincingly Caroselli, Marlene by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1992
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

108.
Managing Upward : Strategies for Succeeding with Your Boss Hathaway, Patti by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1992
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

109.
Sales Training Basics : A Primer for Those New to Selling Chapman, Elwood N. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1992
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

110.
Clear Writing : A Step by Step Guide Bonet, Diana by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1991
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

111.
Developing Instructional Design : A Step-by-Step Guide to Success McArdle, Geri by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1991
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

112.
Training Methods That Work : A Handbook for Trainers Hart, Lois B. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1991
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

113.
Empowerment : A Practice Guide for Success Jaffe, Dennis T. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1991
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

114.
Building Blocks of Business Writing : The Foundation of Writing Skills Swenson, J. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1991
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

115.
Plan Your Work - Work Your Plan : Secrets for More Productive Planning Sherman, Jim by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1991
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

116.
Writing and Implementing a Marketing Plan : A Guide for Small Business Owners Gerson, Richard F. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1991
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

117.
Rate Your Skills As a Manager : A Crisp Assessment Profile Chapman, Elwood N. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1991
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

118.
Attacking Absenteeism Tylczak, Lynn by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1990
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

119.
Delegating for Results Maddux, Robert by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1990
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

120.
Preparing for Your Interview : Getting the Job You Want Berk, Diane by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Course Technology / Cengage Learning ; 1990
Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

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